Shipping FAQ

 

SHIPPING FAQ
• How Can I Trace My Order?
• How Do I Change My Delivery Address?
• What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
• Remote Areas – Delivery
• Is Shipping Included in The Prices?
• How Do I Cancel An Order?
HOW CAN I TRACE MY ORDER?
You can follow your order both during processing and after it has left our warehouse
Processing: You can check the status in “My Orders” page in your PENNINGTON ELECTRONIC SECURITY PRODUCTS account.
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.
HOW DO I CHANGE MY DELIVERY ADDRESS?
Personal Orders are only shipped to payment method account address and cannot be changed. Government Orders, must contact us as soon as you realize need to change the delivery address. Once it is shipped we cannot change the address. Contact Customer Service ((812) 233-0422 or email to support@penningtonelectronic.com immediately!)
WHAT SHIPPING METHODS DO YOU OFFER AND WHAT IS THE ESTIMATED DELIVERY DATE? WHERE CAN I CHECK THE SHIPPING STATUS OF MY ORDER?               Shipping takes 15-25 business days.
The transit time depends on where you’re located and where your package comes from. The shipping times are a general guide and do not apply to some remote areas. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.
Note: We cannot ship to PO Boxes via all shipping methods, because signatures are required upon delivery. All shipments can only be delivered to physical addresses.
REMOTE AREAS – DELIVERY
Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal “remote area charge”. This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.
IS SHIPPING INCLUDED IN THE PRICES?
If products are marked “free shipping”, then you will do not need to pay for shipping cost.
For products not marked “free shipping”, Prices vary depending on product, location, shipping method and warehouse.
1. Go to checkout. 2. Fill in name and address. 3.You will see the shipping cost:

HOW DO I CANCEL AN ORDER?
Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service (812) 233-0422 or email to support@penningtonelectronic.com.